Refund and Validity Policy

The short version

Credit packs are final sale — we do not refund unused credits. Instead, every credit you buy stays valid for a full year, and buying another pack extends your whole balance for a further year from that date.

This applies except where the law gives you a right we cannot exclude — see section 4.

1. Credits are non-refundable

Because a credit gives you immediate access to a paid AI service, credit packs are sold on a final-sale basis. We do not provide refunds, partial refunds, or cash equivalents for credits that go unused, and credits have no cash value.

Please buy the pack size you expect to use. If you are unsure, start with the smallest pack — there is no discount penalty for topping up later, and a top-up extends everything you already hold.

2. One year of validity

Credits expire 365 days after the purchase that granted them. Your current expiry date is shown on your dashboard at all times.

Once credits expire they cannot be restored or refunded, and a later purchase does not bring a lapsed balance back — it only adds the credits in the new pack.

3. Buying again extends everything

Every purchase re-dates your entire balance to one year from that purchase, not just the credits you have added. You never need to track separate expiry dates.

• Day 0 — you buy 30 credits. All 30 are valid until day 365.
• Day 300 — you have 12 left and buy 30 more. All 42 are now valid until day 665, a year from the new purchase.
• Day 400 — had you not topped up, the original 12 would have expired on day 365. Buying on day 400 would give you 30 credits, not 42.

4. Rights we cannot exclude

Nothing in this policy removes rights you hold by law. If you are a consumer in the EU, UK, or another region with mandatory cancellation or refund rights, those rights apply in addition to this policy and take precedence over anything here that would give you less.

Dodo Payments is the merchant of record for your purchase and applies its own buyer-protection terms. Where those terms entitle you to a refund, you will receive one regardless of this policy.

5. When we will make it right

Final sale does not mean we walk away when something is our fault. Write to us if:

• you were charged more than once, or charged for a pack you did not buy;
• credits did not appear after a successful payment;
• a session failed through a fault on our side — we will restore the credit rather than refund it;
• the service was materially unavailable for a sustained period during your validity.

Email avinash.ranjan21@gmail.com from the address on your InterviewGPT account. We aim to reply within 2 business days. We cannot action requests from an address other than the account holder's, since we have no way to confirm ownership.

6. If a refund is issued

Where a refund is due under section 4 or 5, it is processed by Dodo Payments back to the original payment method — we cannot refund to a different card or account. Refunds are usually issued within 5 business days of approval, and then take a further 5–10 business days to appear depending on your bank.

Corresponding credits are removed from your account when a refund is issued. Where currency conversion applied, the amount you receive may differ slightly from what you paid because exchange rates move; that difference is your bank's, not a deduction by us.

7. Chargebacks

Please email us before raising a chargeback with your bank — it is almost always faster, and we would rather fix the problem than dispute it. Accounts with an open chargeback may be suspended until it is resolved.

8. Abuse

We may suspend an account and withhold credits where they were obtained through duplicate accounts, payment fraud, or another breach of our Terms of Service.

9. If we discontinue the service

If we permanently shut down InterviewGPT, we will make a reasonable effort to refund credits that were bought and never used, regardless of this policy.

10. Contact

[[ YOUR LEGAL NAME OR REGISTERED BUSINESS NAME ]]
[[ YOUR BUSINESS ADDRESS, CITY, STATE, PIN, INDIA ]]
avinash.ranjan21@gmail.com